RETURN POLICY

Sweet Lenora Designs wants to you to be 100% satisfied with your experiences with us! We design, create, inspect and hand package every order and take great pride in our products.

If there was a problem with your order please contact us at cs@sweetlenora.com within 10 days of delivery for a replacement or refund.

All sales are final on personalized items, unless there was an error on our part. Personalized items are created unique for you and we cannot accept returns or exchanges. 

For non-personalized items, you may return your item within 10 days of delivery for a refund or exchange. The item must be received in new and resalable condition. Shipping costs are non-refundable. Buyer must pay return shipping.

If you need to return an item, please contact us at cs@sweetlenora.com. Please included your name, order number and reason for the return. We will respond to you with further instructions within 1 business day following your request.

Returned items may be subject to a 20% restocking fee if the return is not a result of Sweet Lenora Designs error.

Any returns requested outside of this 10 day window will be denied.

Damage During Shipping or Incorrect Items
If your item arrived damaged or you received an incorrect item, please contact us at cs@sweetlenora.com within 48 hours of delivery. To expedite the replacement process please include photos of the item and shipping box if damage occurred. A replacement will be shipped as soon as possible. However, in some cases we may request the item be shipped back to us prior to a replacement or refund being granted.

Color Variances Disclaimer
Please keep in mind colors of the final product can vary slightly from what you see on our website or marketing materials. While we try our best to assure your products arrive the exact hues shown, many computer monitors and phone screens have various settings which can alter the hue of the photo. The actual color of your product may differ from the color displayed on your monitor due to the printing process of each product and the settings of your monitor. Colors can also differ from product to product as they can set into certain surfaces differently thus appearing differently. Please keep this in mind when ordering our products. We will not offer any replacements or refunds for color variations.

 

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