SHIPPING POLICY

shippingdiagram

PRODUCTION TIME
Personalized products take approximately 8 business days for production. Non-personalized items usually ship within 3 to 5 business days.* (Please see product listings for specific processing times.) Shipping time is in addition to this.

If you request a digital proof of your design, please reply promptly with your approval to avoid any delays in processing your order. Your order will not be shipped until your approval is received. Your digital proof will be e-mailed to the e-mail address provided during checkout. 

If you need your order for an event or a firm date, please contact us and we will work with you to choose the best shipping options and, if needed, a Rush Service to meet your deadline.

Sweet Lenora Designs has a set holiday schedule for days we will be closed. These days will not be included in production time.

Once your order is processed by our shipping department, you will receive a shipment email, along with your tracking number. During periods of heavy order volume, we will also process shipments at night and on the weekends. Orders shipped on Saturday or Sunday will not be picked up until Monday by the respective carrier, however, you will still receive an email that your order has shipped.

*This production time is only an estimate. During holidays and peak seasons production can exceed this standard time frame. Also, on occasion some orders may take longer due to circumstances beyond our control.

SHIPPING TO THE UNITED STATES
For orders shipping to the United States, we offer standard and expedited shipping. Items will be shipped via USPS, UPS or FedEx. Standard shipping usually takes 3-5 business days for arrival. If you need your items sooner, please select an upgrading shipping option during checkout. If you need your order to be shipped via overnight service, please contact us.

We cannot guarantee when an order will arrive and are not responsible for delays during transit. Even if a special delivery date is requested, we will do our best to accommodate this request, but cannot guarantee any arrival date. We have no control over transit time once your order has shipped.

With few exceptions, you will be emailed a tracking number once your order has shipped.

INTERNATIONAL SHIPPING
We ship all of our products worldwide! Because shipping rates vary widely depending on the location, please contact us for an international shipping quote.

INCORRECT SHIPPING ADDRESS
During checkout you certify you are providing the correct shipping address. Please be sure to check your shipping address for errors before processing any orders. We can not be held responsible for products shipped to the wrong address due to input error. If a package is returned due to an incorrect or incomplete shipping address provided by you, you will be responsible for the return shipping cost as well as the redelivery cost. Sweet Lenora Designs is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. Custom and personalized orders will not be refunded due to incorrect shipping information.